Wednesday 27th May 2015 15:24

Hi, I am trying to install Zenario to have a taste of the system which looks great, and when I try to install it, I am directly directed to a screen telling me to enable cookies on my browser which I have: Welcome to Zenario Please enable cookies in your browser to continue. The url of this is: mydomain.com/zenario/admin/welcome.php I am rying to install 7.0.4b, and I remember I had installed Zenario before without any issue. Many thanks in advance for your help and kind regards from Spain,

Wednesday 27th May 2015 16:52

Hi there! You mentioned you'd tried using Zenario before... was this on the same server or are you running on a different server now? If you press the refresh button on your browser, does the message go away?

Wednesday 27th May 2015 23:43

Hi Chris, Thank you for your email. It was same server. I have tried to refresh, and nothing changes. I always tried with Chrome, Internet Explorer, and deleting all cache of Firefox, and it is the same?! Many thanks and kind regards from Spain, Alberto

Thursday 28th May 2015 09:44

If you don't mind, I'd like to ask you to do a quick test. In your browser, please try to access the following URL on your site:mydomain.com/zenario/admin/quick_ajax.php?_check_cookies_enabled=1&no_cache=1 You will either see

  • A completely white screen
  • A white screen with the number 1 on it
If you see a completely white screen, please try refeshing the page once to see if the number 1 appears the second time. Then could you let me know what happened..?
Thursday 28th May 2015 12:06

Hi Chris, Sorry for my slow answer. I did as you suggested and I see a completely white screen. If I refresh the number 1 does not appear either. Shall I try to see the log of the server to see if something comes out in there? Many thanks and kind regards, Alberto

Thursday 28th May 2015 13:07

Hi, I see a couple of issues on my log file: warn] [client myip] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server [Wed May 27 15:44:52 2015] [error] [client myip] PHP Warning: mysqli_error() expects parameter 1 to be mysqli, boolean given in /roottozenario/public_html/zenario/includes/database_connection.inc.php on line 132

Thursday 28th May 2015 13:32

Hi, And also: [error] [client 2.139.41.141] Premature end of script headers: file.php

Thursday 28th May 2015 17:53

Hi again If you never see a "1" on that page even if you refresh your browser, then your server is having problems setting a session, or having problems setting a cookie. Try making a new php file on the server and enter the following code into it:<?phpif (empty($_COOKIE['PHPSESSID'])) {    session_start();    echo 'Please refresh and test...';} else {    echo 'Everything is working';} You'll then need to start debugging your server until you can get this working.

Friday 29th May 2015 18:16

Hi Chris, Thank you very much for your email and sorry for my slow reply, but I had not seen your reply until now. Many thanks and Kind regards, Alberto

Sunday 31st May 2015 00:54

Hi Chris, This is very strange: I have just tried with your file and ir worked as expected, so I tried again with Zenario and it proceed to the installation. I have not updated anything on the server?! Well, it is working anyway, computers... Many thanks and kind regards from Spain, Alberto

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